Returns

What we always take back

• A piece that arrived damaged.
• A piece that is not what was ordered.
• A piece whose weight or purity does not match what its page and invoice stated.

In these cases we pay the return shipping and either replace the piece or refund it in full, including what you paid to have it delivered. Tell us within 48 hours of delivery, with photographs.

Change of mind

Stock pieces can be returned unused, unengraved and in their original packaging within 7 days of delivery. Return shipping is yours. The refund is the price you paid for the piece; the original delivery charge is not refunded.

What we cannot take back

• Made-to-order pieces, once making has started. They were made to your specification and cannot be re-sold as they are.
• Custom dies, engraving, personalisation and printed artwork.
• Pieces that have been used, worn, cleaned abrasively or altered.

The exception is a defect. A made-to-order piece that is faulty or does not match its stated specification is always our problem.

A return is not a buyback

Returning a piece inside the return window refunds what you paid. Selling a piece back to us later is a different thing entirely: it pays metal value only, at a later rate, on terms set out in the buyback policy. Read that page before assuming the two are interchangeable.

Refunds

Refunds go back to the account the payment came from, within 7 working days of the returned piece reaching us and being checked.